Shipping policy
SHIPPING POLICY
Rakki Sports Singapore
Order Processing
All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a shipping confirmation with your tracking number once your order has been dispatched.
Local Singapore Delivery
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 2–4 business days | Calculated at checkout |
| J&T Express | 1–3 business days | Calculated at checkout |
| NinjaVan | 1–3 business days | Calculated at checkout |
We use SPX, J&T Express and NinjaVan for local Singapore deliveries. The courier assigned to your order may vary depending on availability and your delivery location.
Tracking Your Order
Once your order is dispatched you will receive a tracking number via email. You can use this to track your delivery directly on the courier's website:
- SPX: [spx tracking link]
- J&T Express: jtexpress.sg
- NinjaVan: ninjavan.co/singapore
Delivery Attempts
If you are not available at the time of delivery:
- The courier will attempt redelivery or leave a delivery notification
- Some couriers will leave the parcel at your letterbox or void deck if safe to do so
- Please ensure your delivery address and contact number are correct at checkout
Rakki Sports is not responsible for failed deliveries due to incorrect address information provided by the buyer.
International Shipping
We currently ship to selected international destinations. International shipping rates and delivery timeframes will be calculated at checkout based on your location and order weight.
Please note:
- International buyers are responsible for any customs duties, taxes or import fees imposed by their country
- Rakki Sports has no control over customs clearance times which may delay delivery
- International delivery timeframes vary by destination — typically 7–21 business days
Order Issues
If your order has not arrived within the estimated timeframe please:
- Check your tracking number for updates
- Contact the courier directly with your tracking number
- If the issue remains unresolved, contact us at [your email] or WhatsApp +65 XXXX XXXX
Lost or Damaged Parcels
- If your parcel is lost in transit, please contact us and we will investigate with the courier
- If your parcel arrives damaged, please take photos immediately and contact us within 24 hours of delivery
- Claims submitted after 24 hours of delivery may not be accepted
Rakki Sports is a locally registered Singapore business. This policy is effective as of September 2026.